It’s been almost 2 weeks since I wrote about my bank account being hacked into and today I’m making my second trip to the bank to try to clean things up. Only this time I’m trying to straighten out the mess my bank has made.
Remember I told you on October 18th that I had called the bank and was told my account had been hacked. Here’s what’s happened since then:
- On October 22nd we received a letter from our bank stating our account was being investigated because they thought it had been hacked. It came via snail mail and now we know how our mail system got it’s name. Since I had already talked to the fraud department and stated the process for getting a new account I filed the letter.
- On Saturday, October 25, we received 2 letters with PIN numbers for check cashing cards. Since I had only requested 1 card I was confused about why we got 2 PINs and wondered how we were going to know which PIN to use with the cards we hadn’t received yet.
- On Saturday, October 25, we also received a letter containing the information for our new account. It included the signature forms my husband and I were to sign however it did not tell us our new checking account number so we still could not access our account.
- Since my husband and I had several questions about our old and new account we decided to visit the closest branch office on Monday, October 27. We turned in the signature forms, got the old account closed (they’d left it open) and were told there was no way to identify which PIN went with the cards we still didn’t have. We were also told to come back on Thursday or Friday to see if they could do anything to help with my automatic deposit that was coming at the end of the week.
- On Tuesday, October 28, we finally received our bank cards.
- Now the bank was nice enough to say they would pay for our first check order when I first talked to them about opening the new account. And on Wednesday, October 29, we received 2 packages of checks. Unfortunately 1 package contained the duplicate checks I had requested with 1 account number and the second package contained regular checks with a different account number.
So today I’m off to the bank again because in addition to trying to get my automatic deposit put into our checking account:
- We need to find out how many checking accounts we have. We only want 1.
- We need to know our account number so I’ll know which checks to use and what number to use for automatic deposits and payments.
- We need to get the check cashing card PINs figured out since in addition to the 2 new cards I had originally been told that my husband’s old card would still be good.
Wish me good luck because I think I need it.
Susan
