SusanCarrollHome.com

I haven’t posted anything for awhile however this morning something happened that I just have to share.

Driving home this morning from taking our grandkids to swim team practice my husband suggested we stop and get some fresh donuts. And although we live in a small town we do have 2 donut shops and we were going to pass 1 on the way home.

Since I’m always in the mood for fresh donuts I agreed.

When we went in a kid around 10 years old offered to wait on us. I asked him if they had any blueberry donuts since those are my grandson’s favorite and he said they had 3. I then said I would take a mixed dozen and wanted to start with the 3 blueberry donuts. The boy got the 3 donuts and before I could say anything else he had put 8 donuts in the box.

I stopped him and asked if he had to give me a certain type of donut. He just gave me a blank stare.

The boy’s father who had been seated at a table eating breakfast with a customer came to the counter and told the boy to continue to fill the box. He then looked at me and asked if there was a problem. I repeated my question about if I had to get certain kinds in my box of donuts.

I was informed in a very stern tone that I could get any kind however because I didn’t know what I wanted and had ordered a mixed dozen the boy knew what to do to fill the box.

Now when I went in I thought I knew what I wanted since I always get 6 glazed and mix the other six with 2 - 3 blueberry and chocolate for the rest. However being told that I didn’t know what I wanted in a not very nice way caught me totally off guard.

I did manage to get them to exchange 1 donut that I knew no one would eat for a chocolate one. However we left with a dozen donuts like I’ve never gotten before.

Now I realize that it’s silly to get upset over a box of donuts but I am. Not because of the strange assortment and not because of the price.

I am upset because of the way I was treated!

You see, as a donut loving customer I knew what I wanted and in addition to the box of mixed donuts I usually order some of the more expensive items. But when I was told, “You ordered a mixed dozen and don’t know what you want” in such a rude way, I paid for the donuts and left.

As my husband I and I got in our car we agreed that we would never visit that particular donut shop again.

Am I wrong for being upset? Do you think I or anyone should be told they don’t know what they want by a merchant when they go to buy something?

As an online business person I would never think of doing such a thing. But maybe I’m wrong. Maybe the customer isn’t always right.

What do you think?

To Your Success,
Susan